Gadgets: Live Data Skill Group and Precision Queues Report Gadget shows "No values to display" and report title displays "Gadget loading..." when new Skill Groups and Precision Queues are added in Packaged CCE, correspondingly

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Gadgets: Live Data Skill Group and Precision Queues Report Gadget shows "No values to display" and report title displays "Gadget loading..." when new Skill Groups and Precision Queues are added in Packaged CCE, correspondingly

Problem Summary Live Data Skill Group and Precision Queues Report Gadget shows "No values to display" and report title displays "Gadget loading..." when new Skill Groups and Precision Queues are added in Packaged CCE, correspondingly.
Error Message "No values to display".
Possible Cause

When new SG and PQ are added in Packaged CCE, the corresponding Value lists and Collections are not updated in Unified Intelligence Center until the next refresh cycle happens the following midnight. Consequently, the Skill Group and Precision Queue Live Data reports show no values.

Recommended Action

Either manually refresh the SQ or PQ Value lists and Collections, or wait until midnight for the automatic synchronization to take place. Note that Values and Wildcard based collections always have to be updated manually. Once the Value Lists and Collections are updated, the Skill Group and Precision Queue Live Data report needs to be re-invoked to display the values.

Release Release 10.5(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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