Failure of default team collection creation
Default team collection is not created in Cisco Unified Intelligence Center
|Problem Summary||Default team collection is not created in Cisco Unified Intelligence Center.|
|Error Message|| The below error message is displayed in Cisco syslogs and MCVD logs.
|Possible Cause||The REST API call from Unified CCX to Cisco Unified Intelligence Center might have failed.|
1. Log in to Unified CCX and navigate to the Subsystems > RmCm > Teams page and confirm that the Default team is present.
2. Enter the following CLI command to synchronize the user:
utils uccx synctocuic teamname Default
3. If the issue persists, collect the following logs for further investigation:
a. MCLI logs (/opt/cisco/uccx/log/MCLI) and MCVD logs from Unified CCX
b. Cisco Unified Intelligence Center logs
|Associated CDETS #||N/A|