Failure of default team collection creation

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Default team collection is not created in Cisco Unified Intelligence Center

Problem Summary Default team collection is not created in Cisco Unified Intelligence Center.
Error Message The below error message is displayed in Cisco syslogs and MCVD logs.
UCCX_TO_CUIC_SYNC_FAILED
Possible Cause The REST API call from Unified CCX to Cisco Unified Intelligence Center might have failed.
Recommended Action

1. Log in to Unified CCX and navigate to the Subsystems > RmCm > Teams page and confirm that the Default team is present.

2. Enter the following CLI command to synchronize the user:

utils uccx synctocuic teamname Default

3. If the issue persists, collect the following logs for further investigation:

a. MCLI logs (/opt/cisco/uccx/log/MCLI) and MCVD logs from Unified CCX

b. Cisco Unified Intelligence Center logs

Release Release 10.0(1)
Associated CDETS # N/A


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