Fails to End Chat in the Chat Window

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Fails to End Chat in the Chat Window

Problem Summary

Having accepted certificates, successfully logged in to the Agent Desktop [https:// <uccx_server_fqdn/agentdesktop ]and chatted with a user, the Chat window fails to close using the End button.

Error Message
Possible Cause  Connectivity issue between SocialMiner and Agent desktop.
Recommended Action

Verify SocialMiner is reachable from the agent machine by its fully qualified domain name.
If not reachable, contact your  network administrator.

Release Release 9.0(1)
Associated
CDETS #
None

Rating: 0.0/5 (0 votes cast)

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