Failed to Get SSO Registration Status and SSO State for a Component

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Failed to Get SSO Registration Status and SSO State for a Component

Problem Summary Administrator unable to see SSO state and SSO registration status for components in the appadmin UI page System -> Single Sign-on (SSO).
Error Message Error occurred while getting SSO registration status. Check the logs for more detail.
Error occurred while getting SSO status. Check the logs for more details.
Possible Cause For example if finesse is down following log snippet can be seen in MADM log file.

Error log for SSO registration status
==========================
88625: Aug 10 14:23:45.216 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getComponentRegisteredStatus() - ssoRegisterStatus :PASSED
88626: Aug 10 14:23:45.217 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getAllComponentSSORegisterState() - ComponentConfigUrl https://autoneonode2.cisco.com:8443/appadmin/sso/config.do
88627: Aug 10 14:23:45.225 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getComponentRegisteredStatus() - ssoRegisterStatus :PASSED
88628: Aug 10 14:23:45.225 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getAllComponentSSORegisterState() - ComponentConfigUrl https://autoneonode1.cisco.com:8444/cuic/rest/sso/config
88629: Aug 10 14:23:45.232 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getComponentRegisteredStatus() - ssoRegisterStatus :PASSED
88630: Aug 10 14:23:45.232 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getAllComponentSSORegisterState() - ComponentConfigUrl https://autoneonode2.cisco.com:8444/cuic/rest/sso/config
88631: Aug 10 14:23:45.239 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getComponentRegisteredStatus() - ssoRegisterStatus :PASSED
88632: Aug 10 14:23:45.239 IST %MADM-ADM_CFG-7-UNK:SSOWebController.getAllComponentSSORegisterState() - ComponentConfigUrl https://autoneonode1.cisco.com:8445/finesse/api/sso/config
88633: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-TPL_ERROR:Error in ThirdParty library: A specific description for a trace=source=com.cisco.ccbu.common.ids.client.util.Utils, level=ERROR, message=IOE from https://autoneonode1.cisco.com:8445/finesse/api/sso/config,A description for the nature of the exception=java.net.ConnectException: Connection refused,Exception=null
88634: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION:java.net.ConnectException: Connection refused
88635: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.PlainSocketImpl.socketConnect(Native Method)
88636: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:344)
88637: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
88638: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
88639: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
88640: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.Socket.connect(Socket.java:579)
88641: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:637)
88642: Aug 10 14:23:45.240 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
88643: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.http.HttpClient.openServer(HttpClient.java:432)
88644: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.http.HttpClient.openServer(HttpClient.java:527)
88645: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
88646: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
88647: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
88648: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:934)
88649: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
88650: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1302)
88651: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
88652: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
88653: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.util.Utils.makeRESTCall(Utils.java:381)
88654: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.util.Utils.invokeRESTEndpoint(Utils.java:318)
88655: Aug 10 14:23:45.241 IST %MADM-LIB_TPL-3-EXCEPTION: at com.cisco.ccbu.common.ids.client.SSOAdmin.getSSOConfig(SSOAdmin.java:61)

Error log for SSO state
================
88773: Aug 10 14:23:45.331 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ssoState {"name":"","client_id":"f26796217976b79d1625fcb96ddd43f108771b7f","ids1_state":"STATE_IN_SERVICE","ids2_state":"STATE_IN_SERVICE","timestamp":1470819225329,"sso_mode":"SSO","caching":"on","active_ids":"https://autoneonode2.cisco.com:8553/ids/v1/","default_ids":"ids2_url"}
88774: Aug 10 14:23:45.331 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ComponentStatusUrl https://autoneonode2.cisco.com:8443/appadmin/sso/state.do
88775: Aug 10 14:23:45.339 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ssoState {"name":"","client_id":"f26796217976b79d1625fcb96ddd43f108771b7f","ids1_state":"STATE_IN_SERVICE","ids2_state":"STATE_IN_SERVICE","timestamp":1470819225338,"sso_mode":"SSO","caching":"on","active_ids":"https://autoneonode1.cisco.com:8553/ids/v1/","default_ids":"ids1_url"}
88776: Aug 10 14:23:45.340 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ComponentStatusUrl https://autoneonode1.cisco.com:8444/cuic/rest/sso/state
88777: Aug 10 14:23:45.346 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ssoState {"name":"","client_id":"602784668c2beeb811aad384bf89a16481d40549","ids1_state":"STATE_IN_SERVICE","ids2_state":"STATE_IN_SERVICE","timestamp":1470819225343,"sso_mode":"SSO","caching":"on","active_ids":"https://autoneonode2.cisco.com:8553/ids/v1/","default_ids":"ids2_url"}
88778: Aug 10 14:23:45.346 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ComponentStatusUrl https://autoneonode2.cisco.com:8444/cuic/rest/sso/state
88779: Aug 10 14:23:45.352 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ssoState {"name":"","client_id":"602784668c2beeb811aad384bf89a16481d40549","ids1_state":"STATE_IN_SERVICE","ids2_state":"STATE_IN_SERVICE","timestamp":1470819225350,"sso_mode":"SSO","caching":"on","active_ids":"https://autoneonode1.cisco.com:8553/ids/v1/","default_ids":"ids1_url"}
88780: Aug 10 14:23:45.352 IST %MADM-ADM_CFG-7-UNK:SSOWebController.isComponentSSOEnabled() - ComponentStatusUrl https://autoneonode1.cisco.com:8445/finesse/api/sso/state
88781: Aug 10 14:23:45.353 IST %MADM-LIB_TPL-3-TPL_ERROR:Error in ThirdParty library: A specific description for a trace=source=com.cisco.ccbu.common.ids.client.util.Utils, level=ERROR, message=IOE from https://autoneonode1.cisco.com:8445/finesse/api/sso/state,A description for the nature of the exception=java.net.ConnectException: Connection refused,Exception=null
88782: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION:java.net.ConnectException: Connection refused
88783: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.PlainSocketImpl.socketConnect(Native Method)
88784: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:344)
88785: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
88786: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
88787: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
88788: Aug 10 14:23:45.354 IST %MADM-LIB_TPL-3-EXCEPTION: at java.net.Socket.connect(Socket.java:579)

Recommended Action
  1. Start the Component's service from serviceability page or through CLI


Release Release 11.5(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

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