Example Lab Pod Configuration
The lab pod consists of 11 VM servers. The following table lists an example of the servers in the pod and the software loaded on each server.
UCCE Routing Scripts
Cisco Media Blender
Example Agent Config
Note that this config may change throughout the scenarios.
Students configured their own personal laptops as Agent PCs. CTI OS Agent Desktop must be installed. Agent extensions can be configured as softphones on the Agent PCs, or as hardphones if available.