| Problem Summary
| When the Wrapup dialog pops up, the strings in the combo box are set to Insert incoming wrapup string 0 here, Insert incoming wrapup string 1 here, ..., instead of to meaningful phrases (IPCC Only).
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| Error Message
| None.
|
| Possible Cause
| The CTI OS Server has not had its Wrapup strings configured correctly. The Wrapup codes and corresponding strings are located in the Registry of the CTI OS Server machine at: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ctios\Server\Agent\WrapupStrings\Incoming
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| Recommended Action
| Replace the default Wrapup strings with more meaningful ones, adding more if necessary. NOTE: You must restart CTI OS Server and the softphone too for your changes to take effect. Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for details on how to configure Wrapup strings.
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| Release
| Release 7.5(x)
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| Associated CDETS #
| None.
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