| Problem Summary
| After either selecting a string from the listbox or entering a string into the edit box of the Wrapup dialog and clicking OK, an error message pops up (IPCC only).
|
| Error Message
| SYSTEM ERROR: Unable to enter data because call [call.xx.yy.zz] has ended
|
| Possible Cause
| The call ends too quickly so that data cannot be entered into it.
|
| Recommended Action
| Check the ICM Configuration Manager's Agent Desk Settings for this agent to ensure that the Wrapup Time is adequately long - recommended length is 120 (seconds).
|
| Release
| Release 7.5(x)
|
| Associated CDETS #
| None.
|
