- For Outbound Subsystem - Enable DEBUG and XDEBUG1 trace levels for SS_OB, ICD_CTI and SS_RM under SUBSYSTEMS. Below mentioned additional log level settings are required to debug specific issues in the Outbound subsystem:
Xdebug3 - Agent outbound Dial-out Algorithm
Xdebug5 – Predictive Algorithm details
- For Real-Time Reports and Live Data Reports - Enable DEBUG and XDEBUG1 trace levels for IVR_RTDM, ICD_RTDM under MISCELLANEOUS.
- For Historical Reports - HR Enable DEBUG and XDEBUG1 trace levels for CRA_HRDM under MISCELLANEOUS.