Enable trace settings

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Enable trace settings for issues related to Outbound Subsytem, Real-Time Reports, Live Data Reports, and Historical Reports
  • For Outbound Subsystem - Enable DEBUG and XDEBUG1 trace levels for SS_OB, ICD_CTI and SS_RM under SUBSYSTEMS. Below mentioned additional log level settings are required to debug specific issues in the Outbound subsystem:
   Xdebug3 - Agent outbound Dial-out Algorithm
   Xdebug5 – Predictive Algorithm details
  • For Real-Time Reports and Live Data Reports - Enable DEBUG and XDEBUG1 trace levels for IVR_RTDM, ICD_RTDM under MISCELLANEOUS.
  • For Historical Reports - HR Enable DEBUG and XDEBUG1 trace levels for CRA_HRDM under MISCELLANEOUS.

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