E-Mail Ready and E-Mail Not Ready buttons are not available in the Cisco Agent Desktop toolbar

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E-Mail Ready and E-Mail Not Ready buttons are not available in the Cisco Agent Desktop toolbar.

Problem Summary E-Mail Ready and E-Mail Not Ready buttons are not available in the toolbar.
Error Message None.
Possible Cause Possible causes are:
  • The customer does not have the Premium bundle, which is required for the Agent E-Mail feature.
  • The Agent E-Mail feature has not been configured.
  • The agent does not belong to any e-mail CSQs.
Recommended Action Complete the following steps:
  1. Verify that the Agent E-Mail feature is properly configured.
  2. In Application Administrator, verify that the agent belongs to a resource group that ha at least one e-mail CSQ assigned to it.
Release CAD Unified CCX 8.5
Associated CDETS # None.

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