| Problem Summary
|| Pre-Upgrade Tool backup failed while backing up the CCX Desktop Agent Config.
| Error Message
|| Cisco Unified CCX Desktop Agent Config backup operation failed.
| Possible Cause
|| Anti-virus software might be running on the setup.
| Recommended Action
|| Make sure that Antivirus and CSA is disabled and LDAP monitor service is running on the CCX engine node. Check the Agent desktop logs (C:\Program Files\Cisco\Desktop\log) to find out the root cause for the issue.
|| Release 8.0(1)
| Associated CDETS #