Desktop: Supervisor barge in to conference call fails
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Desktop: Supervisor barge in to conference call fails
| Problem Summary | A supervisor attempts to barge in to a conference call of an agent the supervisor is silently monitoring and receives an error that states the barge call failed. |
|---|---|
| Error Message | Supervisor barge call failed. Possible causes include barge via an agent who is not the conference controller or agent already has an outstanding consult call. |
| Possible Cause |
Unified CCE allows a barge request only through the conference controller (the agent who initiated the conference call). If the agent is not the conference controller, the barge request fails. |
| Recommended Action | A supervisor cannot barge in on a conference call through an agent who did not initiate the conference call. |
| Release | Release 9.1(1) |
| Associated CDETS # | None. |