Desktop: Sign in attempt results in invalid ID or password error

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Desktop: Sign in attempt results in invalid ID or password error

Problem Summary An agent or supervisor tries to sign in to the Finesse desktop with the correct ID and password but receives an invalid ID or password error.
Error Message Invalid ID or password. Please try again.
Possible Cause Both the primary and backup Administration & Data servers are down and the cache has expired.
Recommended Action Ensure that at least one of the Administration & Data servers is in service.
Release Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1)
Associated CDETS # None 


 

Rating: 1.8/5 (6 votes cast)

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