Desktop: Second call causes extra call control buttons to appear
|Problem Summary||An agent is on an active call and receives a second call. The agent puts the first call on hold and answers the second call. Extra call control buttons appear next to the held call.|
This behavior occurs if busy trigger is set to more than 1 (call waiting is enabled). Finesse does not support call waiting.
In Unified CM Administration (Device > Phone), configure phones as follows:
|Release||Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1)|
|Associated CDETS #||None|