Desktop: Participant list shows Unknown on single-step transfer to CVP route point

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Desktop: Participant list shows Unknown on single-step transfer to a CVP route point

Problem Summary Due to the nature of CVP queuing, agents see participant as Unknown after a conference is single-step transferred via the CVP route point. Therefore, if an agent in a conference performs a single-step transfer to a CVP route point, the agent who receives this route point call sees its participant list as Unknown.
Error Message None
Possible Cause This is the expected behavior when CVP is used for queuing.
Recommended Action None
Release Release 9.1(1), Release 10.0(1), Release 10.5(1)
Associated CDETS # None

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