Desktop: Finesse warns about Compatibility View but no icon appears in the address bar

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Desktop: Finesse warns about Compatibility View but no icon appears in the address bar

Problem Summary An agent or supervisor who uses Internet Explorer to access the Finesse desktop receives a warning about Compatibility View but no Compatibility View icon appears in the browser address bar.
Error Message Your browser is now running in Compatibility View, which is not supported and may cause issues with Finesse. To continue, turn off Compatibility View.
Possible Cause If the Finesse URL is seen as an intranet site, Internet Explorer may apply Compatibility View.
Recommended Action
  1. From the browser menu, select Tools > Compatibility View Settings.
  2. On the Compatibility View Settings dialog box, uncheck the Display intranet sites in Compatibility View check box.
  3. Click Close.
Release Release 10.0(1)
Associated CDETS # None


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