Desktop: Finesse desktop takes a long time to fail over to the alternate server in a XenApp desktop deployment

From DocWiki

Jump to: navigation, search

Desktop: Finesse desktop takes a long time to fail over to the alternate server in a XenApp desktop deployment

Problem Summary Agents and supervisors are signed in to Finesse via the XenApp desktop. The Finesse desktop loses connection to the server and fails over to the alternate server. It takes more than a minute for the desktop to connect to the alternate server.
Error Message N/A
Possible Cause A known issue exists with the XenApp desktop that causes the Finesse desktop to take a long time to detect the connection loss to the server and establish a connection to the alternate server.
Recommended Action None
Release Release 10.5(1), Release 10.6(1), Release 11.0(1)
Associated CDETS # None 


Rating: 0.0/5 (0 votes cast)

Personal tools