Desktop: Finesse desktop does not load after Firefox is upgraded in a XenApp desktop deployment

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Desktop: Finesse desktop does not load after Firefox is upgraded in a XenApp desktop deployment

Problem Summary After upgrading to a newer version of Firefox in a Finesse XenApp desktop deployment, agents cannot launch their XenApp applications.
Error Message N/A
Possible Cause A known issue exists with Firefox upgrades on a XenApp desktop. A Firefox upgrade prevents XenApp applications from launching after the upgrade.
Recommended Action Uninstall the current version of Firefox and then install the new version of Firefox.
Release Release 10.5(1), Release 10.6(1), Release 11.0(1)
Associated CDETS # None


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