Desktop: Cannot sign in with agent ID longer than 11 characters

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Desktop: Cannot sign in with agent ID longer than 11 characters

Problem Summary

A Unified CCE agent tries to sign in to the desktop with an agent ID that contains more than 11 characters but the sign in fails.

Error Message N/A
Possible Cause Unified CCE allows an administrator to configure an agent ID with more than 11 characters. However, CTI limits agent IDs to 11 characters or less. If an agent is configured with an agent ID that has more than 11 characters, Finesse is unaware of the agent. Therefore, the agent cannot use the Finesse desktop or APIs. 
Recommended Action

Make sure that agent IDs contain no more than 11 characters.

Note: This restriction applies to agent IDs only. Usernames can contain up to 32 characters.

Release Release 10.0(1), Release 10.5(1)
Associated CDETS # None


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