Desktop: Agent whose agent ID matches the username of another agent cannot sign in

From DocWiki

Jump to: navigation, search

Desktop: Agent whose agent ID matches the username of another agent cannot sign in

Problem Summary

An agent with an agent ID that matches the username of another agent cannot sign in to the desktop.

Error Message N/A
Possible Cause If one agent has an agent ID that matches the username of another agent, that agent cannot sign in to the desktop. The agent whose username matches the agent ID of  the other agent can sign in to the desktop. 
Recommended Action

Check the Realm.log for the following:

Query returned too many rows - should only be one

Ensure that no agents have agent IDs that match the username of another agent.

Release Release 10.0(1), Release 10.5(1) 
Associated CDETS # None 


Rating: 0.0/5 (0 votes cast)

Personal tools