Desktop: Agent cannot change state to Not Ready with reason code or Sign Out with reason code if reason codes are configured

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Desktop: Agent cannot change state to Not Ready with reason code or sign out with reason code if reason codes are configured

Problem Summary Agent cannot change state to Not Ready with a reason code or sign out with a reason code.
Error Message The operation timed out or failed. Please try again or contact the administrator.
Possible Cause The A Cisco DB service is down.
Recommended Action Use the following CLI command to start the A Cisco DB service
utils service start A Cisco DB
The agent can then change their state to Not Ready with a reason code or sign out with a reason code.
Release 10.0(1), 10.5(1), 10.6(1), 11.0(1)
Associated CDETS # None



 

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