| Problem Summary
| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.
|
| Error Message
| None.
|
| Possible Cause
| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a required field for Cisco Finesse.
|
| Recommended Action
| Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.
|
| Release
| Release 8.5(1), Release 8.5(3)
|
| Associated CDETS #
| None.
|
