Data mismatch between Historical Report and Real-time Report for callbacks
|Problem Summary|| There is a data mismatch between the Agent Outbound Campaign Summary Historical Report and Outbound Campaign Stats Real-Time Report for the Voice field.|
|Error Message|| N/A|
There is separate field present in the Agent Outbound Campaign Summary Historical Report for callbacks. There is no such field in the Outbound Campaign Stats Real-Time Report for callbacks, the Voice field is updated with the callback data. Hence, the mismatch.
|Associated CDETS #||N/A|