Data mismatch between Historical Report and Real-time Report for callbacks

From DocWiki

Jump to: navigation, search
Problem Summary There is a data mismatch between the Agent Outbound Campaign Summary Historical Report and Outbound Campaign Stats Real-Time Report for the Voice field.
Error Message N/A
Possible Cause

There is separate field present in the Agent Outbound Campaign Summary Historical Report for callbacks. There is no such field in the Outbound Campaign Stats Real-Time Report for callbacks, the Voice field is updated with the callback data. Hence, the mismatch.

Recommended Action

None

Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

Personal tools