Data mismatch between Outbound Offered and Outbound Accepted fields in the Resource Stats Real-Time Report

From DocWiki

Jump to: navigation, search
Problem Summary If an agent belongs to both direct preview and progressive/predictive outbound campaigns, then there is a data mismatch between the Outbound Offered and Outbound Accepted fields in Resource Stats Real-Time Report.
Error Message N/A
Possible Cause
  1. Outbound Accepted field is updated for direct preview, progressive and predictive campaigns.
  2. Outbound Offered field is updated only for direct preview campaigns.
Recommended Action

None

Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

Personal tools