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Troubleshooting Tips for Unified CVP 7.0.2 Call Server Call Server: Device Becomes Corrupted Call Server: SSL Recovery Call Server: Resource Manager Service Fails to Start Call Server: Call Server Is Not Reachable Call Server: Call Server Cannot Communicate with Co-located Reporting Server Call Server: Call Server or VoiceXML Service Cannot Be Restarted Call Server: Connection with PIM Dropped, Call Server Going Out of Service Call Server: H.323 Service Cannot Access Call Server Call Server: Resetting System Clock Stops IVR Service Requests Call Server: IVR Service CALL_RESULT Returns Error Code Other than 0 Call Server: Call Server Is Unreachable Call Server: Received ERROR_SCRIPT_NAME = 6 on IVR Service Call Server: Invalid Path or File Name Call Server: “Dialogue Failure Event” Error in the Call Server Log Files Call Server: Call Server “Variable Data Is Invalid” Error Call Server: Unable Add IOS Device Because Device Is Already Managed Call Server: VRU Application Error in Call Server Log Call Server: ECC Variable Contents Truncated after Passing through Call Server Call Server: "Have You Configured Your Call Server?" Error Call Server: Erratic Behavior When Everything Is Configured Properly Call Server: IVR Subsystem Goes into Disabled State When Call Server Service Starts Call Server: IVR Subsystem Returns a 500 Rejection on VXML Fetch from Gateway Call Server: Full Video Call Disconnected When Routed Through IVP Call Server: SIP Code 488 or 603 Returned on Full Video Call Rejection Call Server: Full Video Warm Transfer with Queuing Not Working Call Server: CVP Warm Transfer With Queuing Get Disconnected Call Server: Hold Movie not Visible to Caller on Hold Call Server: Full Video Calls Drop upon Dialing the DNIS Call Server: Undecipherable Message Is Displayed When the VMS Subsystem Is Down Call Server: Connection between Unified CVP and IVP cannot be established when setting up TLS Call Server: Only One Call Server Is Receiving Calls Call Server: Calls Are Disconnecting Call Server: Non-English Video Text Overlay is Garbled in Full Video Call Server: Movie Media of Video Micro-Application Cannot be Interrupted Call Server: Media Poller timing issues Call Server: Invalid Thumbnail Images on VMS Server Call Server: CALL Server Cannot Connect to IVP Server Call Server: VMS Administrator Replaces Video Content While Agent is Previewing Call Server: VMS Administrator Replaces Video Content While Agent is Pushing Initial Video to Caller Call Server: Unable to Process Playback Request VXML Server VXML Server: Ended Session Request Error VXML Server: Ending Session Request Error VXML Server: Session Does Not Contain Call Information VXML Server: Rapid Multiple Sequential Applications Warning VXML Server: Session Loss During a Call Error VXML Server: Session Ending within an Element Error VXML Server: Empty Error Message VXML Server: VXML Server Displays Information of an Old Version VXML Server: VXML Server Console Displays No Information VXML Server: VXML Server Sample Application Displays Page Not Found VXML Server: VXML Server Sample Application Displays Technical Difficulties VXML Server: Excessive Unavailable ASR Errors in VXML Server Log VXML Server: VXML Server Loggers Not Functioning VXML Server: VXML Server Is Unreachable VXML Server: VXML Server Does Not Start After Patch VXML Server: VXML Server Fails After CVP 7.0 Upgrade VXML Server: VoiceXML Scripts Fail VXML Server: Call Start Element Deleted From VXML Server VXML Server: VoiceXML Application Fails to Access Another Resource VXML Server: Error 500: Error Initializing Velocity VXML Server: Keytool Error: Failed to Establish Chain from Reply VXML Server: VXML Server Statistics Not Available Error Message Reporting Server Unified CVP: Reporting Server Logging Causes Performance Issues Reporting: Agent-initiated calls that result in Prompt Play Reporting Server: Cannot Initialize the JDBC Connection Reporting Server: CVP Error Log Reporting Server: Errors During Reporting Server Database Purge Reporting Server: Failure to Receive Messages from the Message Bus Reporting Server: No Informix Services Found on Reporting Server Reporting Server: Purge Cannot Run Reporting Server: Queries Timing Out Under Load Reporting Server: Reporting Server Association Error Reporting Server: Reporting Server Cannot Connect to Database Reporting Server: Reporting Server Cannot Initialize JDBC Connection Reporting Server: Reporting Server Goes into Partial Service Mode Reporting Server: Reporting Server Is Unreachable Reporting Server: Reporting Server Not Receiving Messages From Message Bus Reporting Server: Reports Are Slow Reporting Server: Starting Informix Database Causes Client Locale Not Set Error Reporting Server: What are the Informix Error Codes? Reporting Server: Goes to Partial Service Mode Audio Audio: Incoming Audio-Only Calls to IVP Are Not Rejected Audio: Caller Hears Nothing but No Errors Logged Audio: Caller Does Not Hear Prompt or Expected Event Does Not Occur Audio: No Audio After Consult Transfer Audio: One-Way Audio on Voice Gateway Audio: GetSpeech Micro-Application With Datatype "Currency" Does Not Work with Negative Currencies Audio: A Prompt File From Media Server Did Not Run Audio: Long Pauses between Prompts Audio: Caller Hears System Error Message Audio: Prompts Not Played Intermittently, Random Prompts, Random ICM Scripts Audio: Prompts Not Played if SetTransferLabel is Configured Audio: No Ring Tone When Transfer to Unified CCE Agent Audio: Garbled Prompts or Voice Audio: Caller Hears Prompt then Dead Air, Fast Busy, or Pause, then Disconnected Audio: One-way Voice after Agent Transfer Audio: Micro-Application May Not Always Create Correct VoiceXML Audio: Large Number of No Matches for Speech Recognition Audio: Same Prompt Repeats Multiple Times Audio: Cannot Deploy Newly Added Speech Server Audio: SpeechWorks Does Not Work with Unified CVP Audio: Hearing English System Critical Message When Locale Not Set to en-us Audio: Speech and DTMF Keystroke Recognition Take Long Time to Complete Audio: Speech Recognition Does Not Recognize Wide Character String Grammars Audio: Large Number of Invalid Entries for Speech Recognition Audio: DTMF Barge-in Not Detected Audio: Clicking Noise Heard During Scansoft TTS on IP Phones Transfer and Connect Transfer and Connect: Agent Does Consult Transfer to CVP and Completes Consult While Connected to IVR Transfer and Connect: Agent Available and Transfer Does Not Happen Transfer and Connect: Problem with IP Transfer Transfer and Connect: Agent Cannot Transfer Calls to Unified CVP or Another Agent Transfer and Connect: Agent Cannot Perform a Consult Transfer and Conference to a Second Agent Transfer and Connect: Ringtone Video Is Not Visible During Consult Transfer Transfer and Connect: When a Call Is IP Transferred, the Caller Is Disconnected Transfer and Connect: A Call Placed from an Analog Phone on an FXS Port Fails Transfer and Connect: Calls Dropped When a Caller Tries to Invoke Supplementary Services Transfer and Connect: Call is Disconnected during IP Transfer and the Gatekeeper Is Configured Transfer and Connect: Agent Desktop Gets a "Call Failed Due to Network Interruption" Error Transfer and Connect: Call Back For IVR Service Treatment or Subsequent Network Transfer Fails Transfer and Connect: Call Disconnected As Soon As Agent Answers Transfer and Connect: Call Immediately Disconnected and Caller Hears Nothing Transfer and Connect: Agent Goes Ready, Queued Caller Never Delivered to Agent Transfer and Connect: Post-Route Transfers Do Not Work Transfer and Connect: No Ringback on Blind Transfer Transfer and Connect: RONA and Router Requery Not Working as Expected Transfer and Connect: Call Disconnected as Soon as Agent Answers Transfer and Connect: DTMF Tones not Recognized Transfer and Connect: Re-route On No Answer CallDisposition RNA Code 19 Unified Communications Manager Unified Communications Manager: ASP Error Occurs on Unified CM Unified ICME Unified ICME: Unified ICME Lookup Requests Show 0 Unified ICME: Unified ICME Timeout Occurs and No Error Found Unified ICME: Call Receives Default Route Label From Unified ICME Unified ICME: ICM Script Fails on Run VRU Script Node Unified ICME: Running Out of ECC Variable Space Unified ICME: VRU Script Returns Incorrect Result Unified ICME: Incorrect Number for Play Data Micro-applications Unified ICME: Caller Is Restarted at Beginning of ICM Script Unified ICME: Numeric data Is not Playing in the Expected Format Unified ICME: Unified ICME Service Control Only Displays H.323 Service After Core Software Install Unified ICME: Error Code 31, 32, 33 Returned to ICM Script Unified ICME: Error Code 9 Returned to ICM Script Content Services Switch Content Services Switch: Content Services Switch Shows Call Server Out of Service but IVR Service Is up General Troubleshooting General Troubleshooting: Intermittent Timeout Issues General Troubleshooting: Windows OS Application Log Fills up General Troubleshooting: Error When Adding a Dial-Peer General Troubleshooting: "Java is Not a Recognized Program" Error General Troubleshooting: "Password Does Not Meet the Operating System Security Requirements" Error General Troubleshooting: Password Lost or Forgotten General Troubleshooting: Server IP Address Has Been Changed General Troubleshooting: Unable to Open Command Prompt Window or Other Applications General Troubleshooting: When Hyperthreading Is Enabled, Unified CVP Performance Is Degraded General Troubleshooting: Users Cannot Login General Troubleshooting: Errors Reported by Various Unified CVP Components General Troubleshooting: Other Areas to Check H.323 Troubleshooting H.323 Troubleshooting: H.323 Service Process Restarts Unexpectedly H.323 Troubleshooting: H.323 Service Out of Service H.323 Troubleshooting: H.323 Service Log Indicates Wrong Number of Licensed IVR Service Ports H.323 Troubleshooting: H.323 Service Must be Registered with Gatekeeper to Perform IP Transfers Error H.323 Troubleshooting: Unexpected Event for the Gatekeeper Registrations Error H.323 Troubleshooting: VBadmin Command Fails SIP Troubleshooting SIP Troubleshooting: SIP to SIP Calls Do Not Play Ring Ringback Tone SIP Troubleshooting: Assigning DN Auto Answer Settings for Shared Lines SIP Troubleshooting: SIP Calls Experience Long Delay or Fast Busy SIP Troubleshooting: SIP Calls Receives 500 Internal Server Error "Routing Failed" Event SIP Troubleshooting: SIP Call Receives 489 Bad Event Message SIP Troubleshooting: Back to Back User Agent (B2BUA) Sending 503 Server Not Available SIP Troubleshooting: REJECTED WITH 401 - Unauthorized Reason: Q.850;cause=57 SIP Troubleshooting: MTP Resource Allocated Even Though MTP is Disabled SIP Troubleshooting: SIP Call Fail on SIP Trunk on Unified CM to Back to Back User Agent SIP Troubleshooting: SIP Call Is Cleared From Unified CVP with Code 127 SIP Troubleshooting: Critical Error Audio Is Not Heard on an Abnormal Disconnect SIP Call SIP Troubleshooting: SIP Calls Survivability Script Failing SIP Troubleshooting: 482 Loop Detected Error from CUPS SIP Proxy SIP Troubleshooting: SIP Call Fails with 404 Not Found Error Message SIP Troubleshooting: H.323 Gateway/SIP Call with IVR Service is Terminated with Reason Code: Q.850;Cause=38 SIP Troubleshooting: SIP Call Drops When Mobile Agent's Phone (Remote CTI Port) is Busy SNMP Troubleshooting SNMP Troubleshooting: SNMP Notification: authenticationFailure Installation Troubleshooting Installation Troubleshooting: Increase Size of the Virtual Memory Paging File Installation Troubleshooting: InstallShield Engine Cannot Be Installed Installation Troubleshooting: File in Use Message When Uninstalling Installation Troubleshooting: Error Uninstalling WebSphere Application Server Installation Troubleshooting: Password Issues Installation Troubleshooting: Reporting Password Error During Installation Installation Troubleshooting: Install Radvision Package in Linux Installation Troubleshooting: Dialog Box During Reporting Uninstallation Installation Troubleshooting: Install with Non-US English Region/Locale Settings Installation Troubleshooting: Call Server CPU spikes to 90%-100% Gateway Troubleshooting Gateway Troubleshooting: Ringing Stops on IP Phone Calling TDM Gateway Troubleshooting: Gateway Cannot Connect to ASR/TTS Server Gateway Troubleshooting: Pressing Digit 9 Causes No-Match Gateway Troubleshooting: Receiving Bootstrap Warning Error Gateway Troubleshooting: Switch Transfer Is Not Going to the Gateway Defined in the Gatekeeper Zone Prefix Command Gateway Troubleshooting: Undeclared ECMAScript variable audium_vxmlLog Unified Presence Server Unified Presence Server: Installation Keeps Failing in Network Connectivity Validation Page Unified Presence Server: The Install Complains About Hardware Check Failure Unified Presence Server: Call Fails When Transferred to Agent Operations Console (OAMP) Operations Console (OAMP): OAMP Functionality Is Limited Cisco Security Agent (CSA) Cisco Security Agent (CSA): CSA Agent is Disabled; You Cannot Re-enable It Support Tools Support Tools: Unable to Login to Support Tools Backup and Restore Backup and Restore: Reporting Server Purging Daily Backup and Restore: Changing Backup Server Requires Restart Backup and Restore: "Retrying ASR Server. Last tried BACKUP asr-en-US-backup. primary tried:0, backup tried:1" Error
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