Context Service STEPS are successful, but Agent/Supervisor does not see the existing Customers or existing POD info

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Context Service STEPS are successful, but Agent/Supervisor does not see the existing Customers or existing POD info

Problem Summary Context Service STEPS are successful, but Agent/Supervisor does not see the existing Customers or existing POD info.
Error Message NA.
Possible Cause Context Service is in Lab Mode.
Recommended Action Navigate to System Parameters on CCX Appadmin and ‘Disable’ the Lab mode option. Admin can view a warning banner message on CCX Login page too.
Release Release 11.0(1)
Associated CDETS # None


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