Context Service: SocialMiner Cannot Be Reached

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Context Service: SocialMiner Configuration Problem

Problem Summary Context Service cannot reach SocialMiner.
Error Message

The following error appears in the CCBU log on the Side A AW-HDS-DDS:

0000001306: *.*.*.*: Aug 12 2016 16:58:15.629 -0400: %CCBU_pool-1-thread-35-Infrastructure-1548-3-REST_API_EXCEPTION: 
%[exception=com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutException: connect timed out]
[message_string=Failed to make request. Exception is caught for rest call:
GET https://*.*.*.*:443/ccp-webapp/ccp/contextServiceConfig]: The REST API has caught an exception

Possible Cause SocialMiner is not correctly configured.
Recommended Action Check to ensure SocialMiner is configured correctly.
Release 11.5(1)
Associated CDETS # None



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