Contacts are not dialed out when outbound failover occurs

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Problem Summary The contacts are not dialed out when outbound failover occurs.
Error Message N/A
Possible Cause

If a contact is imported for a campaign and failover occurs before the contact is dialed out, then the contact is retried the next day. The number of contacts that can be retried for each campaign is as mentioned below:

  • For direct preview campaigns, the count is equal to the maximum value that is configured for Contact Records Cache Size field.
  • For IVR-based progressive and predictive campaigns, the count is equal to the Number of Dedicated Ports multiplied with the Lines Per Port (LPP) values configured.
  • For agent-based progressive and predictive campaigns, the count is equal to 45 for medium or large VM profiles and is equal to 15 for small VM profiles.
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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