Configuring Standalone CUIC in UCCX fails with authentication error

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Configuring Standalone CUIC in UCCX fails with authentication error

Problem Summary Configuring Standalone CUIC in UCCX fails with authentication error.
Error Message UI Error m/s
 Authentication error occurred. CUIC server username or password is invalid. Please check whether caps lock key is on.

Sample logs (UI)

 %MADM-ADM_CFG-7-UNK:Authentication Error has occured
 %MADM-ADM_CFG-7-UNK: Status Message after validating input from StandAloneCuicServlet is AuthError

REST Error

 Error Message –Invalid Input
Error data – Invalid username name/password
Error Status – 400 bad request

Sample logs (REST)

 %MADM-UCCX_WEBSERVICES-7-UNK:Error message is Invalid username/password
Possible Cause The username or the password entered for the Standalone CUIC server is incorrect.
Recommended Action Verify if the Username and Password entered is correct.
Release Release 11.0(1)
Associated CDETS # None


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