Configuring Standalone CUIC in UCCX fails with DB down error

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Configuring Standalone CUIC in UCCX fails with DB down error

Problem Summary Configuring Standalone CUIC in UCCX fails with DB down error.
Error Message UI Error m/s
 Data save or update operation is not allowed as Cisco Unified CCX database is down on publisher node. Please bring up the publisher DB and try  
 again.

Sample logs (UI)

 ConfigException occured:DB_ACCESS_ERROR; nested exception is: javax.persistence.PersistenceException:  
 org.hibernate.exception.JDBCConnectionException

REST Error

 Error Message – DB ACCESS ERROR
Error data – ConfigException
Error Status – 500 Internal Server Error

Sample logs (REST)

 MADM-UCCX_WEBSERVICES-7-UNK:ConfigException Occurred while getting StandAloneCuicConfig object
Possible Cause UCCX database is not "UP".
Recommended Action Verify the Cisco Unified CCX Database service under Serviceability page. The service value should be "INSERVICE".
Release Release 11.0(1)
Associated CDETS # None


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