| Problem Summary
- You use the startRecording API to record video and audio on a RT Video phone (995X and 997X) or you call the Route Pattern configured for the Route List/SIP trunk from the RT Video phone,
- You perform the pauseRecording/resumeRecording operation while recording. When you playback this recording, you may not be able to view the video after the resumeRecording operation.
| Error Message
| Possible Cause
|| This is a RT video phone (995X or 997X) limitation. RT video phones do not send the IDR frames regularly. An IDR frame is a reference point for subsequent frames. To provide a good quality picture IDR frames must be produced on a regular basis. After the pauseRecording operation, if the Cisco MediaSense Media Service does not receive next IDR frame, it is unable to record the video after the resumeRecording operation.
| Recommended Action
|| Release 8.5(1) and 8.5(2).
| Associated CDETS #