Configuration: Adding a large number of Incoming Call Configurations causes timeouts, though the configurations succeed eventually.

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Configuration: Adding or deleting an incoming call configuration causes a timeout error message, though the configuration succeeds eventually.

Problem Summary When adding or deleting an incoming call configuration, a timeout message appears for the current addition or deletion. This occurs if there are a large number of existing incoming call configurations. In addition, a timeout may occur if any other configuration change is saved after adding or deleting an incoming call configuration which is still processing.
Error Message For 9.1 and 10.x: Request timed out. Check back later.
Possible Cause If there are a large number of existing incoming call configurations, then adding or deleting an incoming call configuration takes a few minutes to complete. This causes a timeout message for further updates to incoming call rules, as well as changes to any other configuration settings.
Recommended Action To save a new incoming call configuration, click the Save button. If it takes more than 5 seconds, the timeout message appears with an error indication. However, the Save operation runs in the background and succeeds in less than a minute.

To delete an incoming call configuration, select the record and click the Delete button. If it takes more than 5 seconds, the timeout message appears with an error indication. However, the Delete operation runs in the background and succeeds in less than a minute.

When adding or deleting a large number of incoming call configurations, review the list after several transactions to ensure they are being processed as expected.

Wait for all incoming call configuration changes to complete before making additional configuration changes.

Release 9.1 and 10.x
Associated CDETS # CSCut19424

Rating: 0.0/5 (0 votes cast)

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