Collect Traces from CUCM Version 9.x and Higher

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Contents

Prerequisites
Requirements
Components Used
Conventions
Related Information

Prerequisites
There is no specific prerequisite for this task.
Components Used
CUCM Version 9.x or Higher
Real Time Monitoring Tool (RTMT)

Tasks

  1. Identify the CUCM Service/Component for which the traces need to be collected.
  2. Set the Trace level to detailed for each of the Service/Component identified.
  3. Recreate the Issue.
  4. Collect Traces from CUCM using RTMT.


Identify CUCM Service/Component
Use the following document to identify the CUCM Service/Components for which the CUCM trace need to be collected.
https://supportforums.cisco.com/document/126941/cucm-trace-lookup-different-scenarios
Set Trace Level to detailed for each of Service/ Component identified
alt trace
Test

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