Cisco Unified Presence, Release 8.x -- Cisco Unified Presence Knowledge Base

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Main page: Cisco Unified Presence, Release 8.x

Welcome to the Knowledge Base for Cisco Unified Presence Release 8.x! See below for articles, tips, tricks and workarounds for the Cisco Unified Presence components, features and clients.

Contents

FAQ: How do I check the client usage on Cisco Unified Presence?

Release: Cisco Unified Presence 8.x

Answer:

1. Using the RTMT tool you can check the total number of XMPP-based clients that are signed in to Cisco Unified Presence.

  • In RTMT, select System > Performance.
  • Select the Cisco XCP CM service. The ConnectedSockets graph displays in the right pane. For example, the graph below shows the total number of XMPP-based clients that are signed in to Cisco Unified Presence is just below 30. This figure includes both Cisco Unified Personal Communicator 8.0 and third-party XMPP clients.

2. To get a client usage for Cisco Unified Personal Communicator 7.x (SIP), subtract this figure from the ‘CUPC Logged In Users’ total displayed on the System Dashboard in the CUP Administration interface.

Note: The ‘CUPC Logged In Users’ actually counts the number of signed in Cisco Unified Personal Communicator 7.x and Cisco Unified Personal Communicator 8.x users. Therefore, this number may have an overlap with the XMPP Connected Sockets figure above.


RTMT connectedSockets.JPG


FAQ: How Do I Unlock a Cisco Unified Presence User Account?

Releases: All


Answer:

If the user account of a Cisco Unified Presence user is locked, because the user exceeds the permitted failed sign-in attempts or the inactivity period expires, you must modify the default credential policy on Cisco Unified Communications Manager in order to unlock the account.

1. Select Cisco Unified Communications Manager > User Management > Credential Policy.

2. Select the default credential policy.

3. Modify the Reset Failed Logon Attempts Every parameter value. This parameter specifies the number of minutes before the counter is reset for failed logon attempts. After the counter resets, the user can try to sign in again.

4. Modify the Lockout Duration parameter value. This parameter specifies the number of minutes an account remains locked when the number of failed logon attempts exceeds the specified threshold.

5. Select Save.

No Notification When User Exceeds Contact List After Group Add

Release: Cisco Unified Presence 8.0


Symptoms:

If a user exceeds the contact list size after adding a group of contacts, Cisco Unified Presence does not add the surplus contacts to the contact list, but the user does not receive any notification on the client application.

Conditions:

The user is close to the maximum contact list size, and they add a group of contacts to the contact list. When they add the group of contacts, the user exceeds the contact list size. Cisco Unified Presence does not add the surplus users to the contact list. For example, if the maximum contact list size on Cisco Unified Presence is 200. A user has 195 contacts and attempts to add six new contacts to the list, Cisco Unified Presence adds five contacts, but does not add the sixth contact. The user does not receive a notification on the client application that they have exceeded the maximum contact list size and consequently users have not been added.


Workaround:

No workaround.


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