Cisco Unified Presence, Release 7.x -- How to Use Cisco Unified Operating System Utilities

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The Cisco Unified Communications Operating System application provides the following utilities:

  • Ping-Checks connectivity with other network devices.
  • Remote Support-Sets up an account that Cisco support personnel can use to access the system. This account automatically expires after the number of days that you specify.

Using the Ping Utility

You can ping another server in the network and view the resulting statistics.

  1. Log in to Cisco Unified Operating System Administration.
  2. Select Services > Ping.
  3. Enter the IP address or network name for the system that you want to ping.
  4. Enter the ping interval in seconds.
  5. Enter the packet size.
  6. Enter the ping count, that is, the number of times that you want to ping the system.
  7. Select whether you want to validate IPSec. If you do, check Validate IPSec.
  8. Click Ping.

Troubleshooting Tips

When you specify multiple pings, the ping command does not display the ping date and time in real time. Be aware that the Ping command displays the data after the number of pings that you specified completes.

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Using the Remote Support Utility

In the Remote Account Support window, you can set up a remote account, for a specified period of time, that Cisco support personnel can use to access your system.

The remote support process works like this:

  1. You set up a remote support account. This account includes a configurable time limit on how long Cisco personnel can access it.
  2. When you set up the remote support account, a pass phrase is generated.
  3. You call Cisco support personnel and provides the remote support account name and pass phrase.
  4. Cisco support personnel enter the pass phrase into a decoder program that generates a password.
  5. Cisco support personnel log into the remote support account on your system by using the decoded password.

When the account time limit expires, Cisco support personnel can no longer access your remote support account.

Configuring Remote Support


1. Log in to Cisco Unified Operating System Administration.

2. Select Services > Remote Support.

3. If no remote support account is configured, click Add.

4. Complete the fields in the Remote Access Configuration Status window, as described in the table below.

Table: Remote Access Configuration Fields and Descriptions
Field Description

Account name

Enter an account name for the remote account. Ensure the account name comprises at least six characters in all lowercase, alphabetic characters


Enter the account life duration in days.

5. Click Save.

6. Review these system-generated parameters:

Field Description


Displays the generated pass phrase.

Decode version

Indicates the version of the decoder in use.

7. Contact your Cisco personnel to access the remote support system using the generated pass phrase.

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