Cisco Unified Presence, Release 7.x -- How to Update User Configuration After Deploying Cisco Unified Personal Communicator Client

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Main page: Cisco Unified Presence, Release 7.x


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About Application Profiles

This section describes how to change the following application profiles for a single user, or for multiple users:

  • Voicemail Profile
  • Conferencing Profile
  • CTI Gateway Profile
  • LDAP Profile


Application profiles enable you to partition your Cisco Unified Personal Communicator user base for performance and scalability. You can change individual application profiles for each user.


Application profiles are not required; some Cisco Unified Personal Communicator users might not have a voicemail or a conferencing profile. In this situation, the drop-down selection displays None.


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Changing an Application Profile for a Single User

Before You Begin
  • See the Application Profiles topic for instructions.
  • If a profile for any of these four categories is marked as Default, all users whom you subsequently enable for Cisco Unified Personal Communicator will be assigned those defaults settings. You can partition your Cisco Unified Personal Communicator user base for performance and scalability.


Procedure
  1. Select Application > Cisco Unified Personal Communicator > User Settings.
  2. Locate the user. See the Finding a Network Component topic for instructions.
  3. Select the link to select the user.
  4. Specify the profiles to change for the user in the Application Profile Configuration section, as described in the table below.
Field Description

Voicemail Profile

Displays a list box of the available Cisco voicemail profiles. If the list is empty, you may need to configure a voicemail profile for Cisco Unified Personal Communicator.

Conferencing Profile

Displays a list box of the available Cisco conferencing profiles. If the list is empty, you may need to configure a conferencing profile for Cisco Unified Personal Communicator.

CTI Gateway Profile

Displays a list box of the available Cisco CTI gateway profiles. If the list is empty, you may need to configure a Cisco CTI gateway profile for Cisco Unified Personal Communicator.

LDAP Profile

Displays a list box of the available Cisco LDAP profiles. If the list is empty, you may need to configure a Cisco LDAP profile for Cisco Unified Personal Communicator.


5. Select Save.


Troubleshooting Tips
  • If you change a user application profile in this window (for example, change from LDAP Profile 1 to LDAP Profile 2), the change is reflected in Application > Cisco Unified Personal Communicator > LDAP Profile window.
  • You can also use the System Dashboard to view Cisco Unified Personal Communicator-enabled users in Cisco Unified Presence. Select Diagnostics > System Dashboard.


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Changing Application Profiles for a Group of Users

Procedure
  1. Select Bulk Administration > CUPC/Deskphone > Export.
  2. Perform the following actions:
    1. Select Find in the Export Users Query window to obtain current profile information by finding all users.
    2. Select Next at the bottom of the window.
    3. Specify the filename to be exported in the Export CUP Users Configuration window.
  3. Select Bulk Administration > Upload/Download Files.
  4. Perform the following actions:
    1. Find and select the file that you want to download.
    2. Select Download Selected.
    3. Add or remove profile names according to the instructions in the sample file.
  5. Select Bulk Administration > Upload/Download Files.
    1. Select Add New.
    2. Enter the name of the file to upload.
    3. Select the target for which you want to use the file.
    4. Select the transaction type that the file defines.
    5. Check Overwrite File if it exists if you want to overwrite an existing file with the same name.
    6. Select Save.
  6. Select Bulk Administration > CUPC/Deskphone > Update.
  7. Perform the following actions:
    1. Select the updated .csv file.
    2. Select Save to submit the file to update profile information in bulk.


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