Cisco Unified Presence, Release 7.x -- Issue with Deskphone Control and/or Contact Search
Issue with Deskphone Control and/or Contact Search
Release: Cisco Unified Presence 7.x
There are two possible situations that this applies to:
1) CUPC deskphone control is not working. Show server health shows the status of "Not Connected - Stopped"
2) Searching in CUPC is not returning all results.
When you have a large user base and the LDAP server does not respond in a timely manner to queries from Cisco Unified Presence.
You can use either of these workarounds:
1) Index the telephoneNumber field on the LDAP server.
2) If you are using Windows Active Directory, use the Global Catalog port 3268 instead of the standard LDAP port of 389.