Cisco Unified Presence, Release 7.x -- How to Configure Cisco Unified Communications Manager for Integration with Microsoft OCS for Remote Call Control

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Note: Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.




User and Device Configuration on Cisco Unified Communications Manager

Before you configure Cisco Unified Communications Manager for integration with Microsoft OCS, you need to complete the user and device configuration on Cisco Unified Communications Manager. You need to configure the phone devices, configure the users, and then associate a device with each user.


You also need to associate a line to a device, or for users of the Extension Mobility feature, to a device profile. This association forms a line appearance. When a user is associated to the device or to a device profile, the line appearance is associated to the user.

Task Menu path

Configure the phone devices, and associate a primary extension with each device

Cisco Unified Communications Manager Administration > Device > Phone

Configure the users, and associate a device with each user

Cisco Unified Communications Manager Administration > User Management > End User

Associate a user with a line appearance

Cisco Unified Communications Manager Administration > Device > Phone



Note: If you are running Cisco Unified Presence release 7.0.3 or a later release, you no longer need to associate a primary extension with each device on Cisco Unified Communications Manager.


Related Topics
  • Cisco Unified Communications Manager documentation:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


What To Do Next

Adding Users to a CTI-Enabled User Group




Adding Users to a CTI-Enabled User Group

Before You Begin

Make sure you have completed the prerequisite user and device configuration on Cisco Unified Communications Manager.


Procedure
  1. Select Cisco Unified Communications Manager Administration > User Management > End User.
  2. Select Find.
  3. Perform the following actions:
    1. Select the user to view the End User Configuration window.
    2. Select Add to User Group.
    3. Select Find.
    4. Check Standard CTI Enabled.
    5. Select Add Selected.
    6. Select Save on the End User Configuration window.
  4. Repeat step three for each user that you want to add to the CTI-enabled user group.



What To Do Next




Configuring an Application User for the CTI Gateway

Procedure
  1. Select Cisco Unified Communications Manager Administration > User Management > Application User.
  2. Select Add New.
  3. Enter an application user name in the User ID field, for example, CtiGW.
  4. Enter a password for this application user, and confirm the password.
  5. Select Save.



What To Do Next

Adding the Application User to a CTI-Enabled User Group



Adding the Application User to a CTI-Enabled User Group

Before You Begin

Configure an Application user for the CTI Gateway.


Procedure
  1. Select Cisco Unified Communications Manager Administration > User Management > User Group.
  2. Select Find.
  3. Select Standard CTI Enabled.
  4. Select Add Application Users to Group.
  5. Select the Application user that you created for the CTI Gateway.
  6. Select Add Selected.
  7. Select Save.


What To Do Next

Assigning CTI Device Control to the Application User



Assigning CTI Device Control to the Application User

Before You Begin

Configure an Application user for the CTI gateway.


Procedure
  1. Select Cisco Unified Communications Manager Administration > User Management > User Group.
  2. Select Find.
  3. Select Standard CTI Allow Control of All Devices.
  4. Select Add Application Users to Group.
  5. Select the Application user that you created for the CTI Gateway.
  6. If you are deploying an RT model of Cisco Unified IP phones, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf.
  7. Select Add Selected.
  8. Select Save.
What To Do Next

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