Cisco Unified Presence, Release 7.x -- Collecting Logs on Cisco Unified Presence for Cisco Customer Support

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Contents

Collecting Logs on Cisco Unifed Presence for Cisco Customer Support

Setting Trace for the Presence Engine Service

1. Sign in to Cisco Unified Presence Administration interface.

2. Navigate to Cisco Unified Serviceability.

3. Select Trace > Configuration.

4. Select the appropriate Cisco Unified Presence server from the Server menu.

5. Select Go.

6. Select CUP Services from Service Group menu.

7. Select Go.

8. Select Cisco UP Presence Engine (Active) from the Service menu.

9. Select Go.

10. Check Trace On.

11. In the Trace Settings section, select the following settings:

  • Select Debug from Debug Trace Level menu.
  • Check Cisco UP Presence Engine Trace Fields.
  • Check Enable All Trace.

12. Select Save.


Setting Trace for the SIP Proxy Service

1. Sign in to Cisco Unified Presence Administration interface.

2. Navigate to Cisco Unified Serviceability.

3. Select Trace > Configuration.

4. Select the appropriate Cisco Unified Presence server from the Server menu.

5. Select Go.

6. Select CUP Services from Service Group menu.

7. Select Go.

8. Select Cisco UP SIP Proxy (Active) from the Service menu.

9. Select Go.

10. Check Trace On.

11. In the Trace Settings section, select the following settings:

  • Select Debug from Debug Trace Level menu.
  • Check Cisco UP SIP Proxy Trace Fields.
  • Check Enable All Trace.

12. Select Save.


Collecting Traces Using Real time Monitoring Tool (RTMT)

1. Sign in to Cisco Unified Presence Administration interface.

2. Select Application > Plugins.

3. Download Cisco Unified Presence Real-Time Monitoring Tool - Windows.

4. When the download finishes, run the installer and follow the installation instructions.

5. When you complete the installation, run the RTMT application.

6. Sign in to RTMT, specifying the IP address of the Cisco Unified Presence server, and your username and password.

7. Select Tools > Trace & Log Central.

8. Double-click Collect Files in the right pane.

9. Select the services and server from which you want to collect logs.

10. Select Next.

11. Select Next on the next window.

12. Select Absolute Range for the trace.

13. Select the date and time range for the trace.

14. Select Download File Directory.

15. Select Finish.

Note: Save multiple trace files into a single .zip folder and send to Cisco Customer Support.

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