Cisco Unified Presence, Release 7.x -- Cisco Unified Serviceability Overview

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Cisco Unified Serviceability

Cisco Unified Serviceability, a web-based troubleshooting tool for Cisco Unified Presence, provides the following functionality:

  • Saves alarms and events for troubleshooting and provides alarm message definitions.
  • Saves trace information to various log files for troubleshooting.
  • Monitors real-time behavior of components through the Cisco Unified Presence Real-Time Monitoring Tool (RTMT).
  • Provides feature services that you can activate, deactivate, and view through the Service Activation window.
  • Provides an interface for starting and stopping feature and network services.
  • Generates and archives daily reports; for example, alert summary or server statistic reports.
  • Allows Cisco Unified Presence to work as a managed device for SNMP remote management and troubleshooting.
  • Monitors the disk usage of the log partition on a node (or all nodes in the cluster).
  • Monitors the number of threads and processes in the system; uses cache to enhance the performance.

Tip: Cisco RIS Data Collector provides Process and Thread statistic counters in the Cisco Unified Presence RTMT. To configure the maximum number of processes and threads that are allowed, so Cisco RIS Data Collector can provide these associated counters, access the Maximum Number of Threads and Process service parameter for the Cisco RIS Data Collector service in Cisco Unified Presence Administration.

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What To Do Next

Cisco Unified Serviceability Interface

In addition to performing troubleshooting and service-related tasks in Cisco Unified Serviceability, you can perform the following tasks:

  • To display documentation for a single window, select Help > This page in Cisco Unified Serviceability.
  • To display a list of documents that are available with this release of Cisco Unified Presence (or to access the online help index), select Help > Contents > Contents and Index in Cisco Unified Serviceability.
  • To go directly to the home page in Cisco Unified Serviceability from a configuration window, click the Home link in the upper, right corner of the window.
  • To access Cisco Unified Presence Administration or other applications, select the appropriate application from the Navigation list box in the upper, right corner of the window.
  • To use the icons in Cisco Unified Serviceability, see Table 1: Icons in Cisco Unified Serviceability.
Table 1: Icons in Cisco Unified Serviceability
Icon Purpose


Adds a new configuration


Cancels the operation


Clears the configuration that you specify


Deletes the configuration that you select


Shows the online help for the configuration


Refreshes the window to display the latest configuration


Restarts the service that you select


Saves the information that you entered


Sets the default for the configuration


Starts the service that you select


Stops the service that you select

Accessibility Features

Cisco Unified Serviceability provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.

Use the table below to navigate the interface using keyboard shortcuts.

Table 2: Navigation Shortcuts for Cisco Unified Serviceability
Keystroke Action


Moves focus to the browser menu bar.


Selects the item with focus (menu option, button, and so on.)

Alt, arrow keys

Moves between browser menus.


Toggles control


Moves focus to the next item in the tab order or to next control group


Moves focus to the previous item or group in the tab order

Arrow keys

Moves among controls within a group


Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.


Moves to the end of a line of user-entered text.

Moves to the bottom of the window if more than one screenful of information exists.

Page Up

Scrolls up one screen.

Page Down

Scrolls down one screen.

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