Cisco Unified Presence, Release 7.x -- How to Configure Voicemail Servers for Cisco Unified Personal Communicator Client

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Main page: Cisco Unified Presence, Release 7.x


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Note: Before configuring your voicemail servers, see the Deployment Guide for Cisco Unified Presence for best practice information on secure voicemail messaging.



Configuring Voicemail Server Names and Addresses

You must configure voicemail settings so that the Cisco Unified Presence server can interact with the voice message web service (VMWS) on Cisco Unity or Cisco Unity Connection. The VMWS service enables Cisco Unified Personal Communicator to move deleted voicemail messages to the correct location. This service also provides message encryption capabilities to support secure messaging.


Before You Begin
  • Configure a supported voicemail server.
  • Obtain the hostname or IP address of the voicemail server. You might need to specify more than one hostname to provide services for the number of users in your environment.
  • For Cisco Unity, obtain the hostnames or IP addresses of the peer Microsoft Exchange server or servers.
  • Perform this procedure for each voicemail server in your environment.


Procedure

1. Perform one of the following actions:

If you want to: Action

Add a voicemail host

  1. Select Application > Cisco Unified Personal Communicator > Voicemail Server.
  2. Select Add New.

Update a voicemail host

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the voicemail server settings as described in the table below.

Field Description

Server Type

Specifies the voicemail server to use from one of the following types:

  • Unity
  • Unity Connection

Name

Specifies the name of the Cisco Unity or Cisco Unity Connection server.


Maximum characters: 128

Description

Provides a general description of the voicemail server.

Hostname/IP Address

Specifies the host name or IP Address of the voicemail server.

Web Service Port

Specifies the port number value for the voicemail server.


Default: 443

Web Service Protocol

Specifies the protocol to connect with the voicemail server. Select one of the following values:

  • HTTP
  • HTTPS


Default: None.

Note: Select HTTPS for Cisco Unity and Cisco Unity Connection.


3. Select Save.


Related Topics


What To Do Next

Configuring Mailstore Server Names and Addresses


Configuring Mailstore Server Names and Addresses

You must configure Cisco Unified Presence Release with mailstore information so that Cisco Unified Personal Communicator can connect to the mailstore. Cisco Unified Personal Communicator uses IMAP to download messages. Cisco Unity creates subscriber mailboxes for message storage on the Microsoft Exchange server. Cisco Unity Connection usually provides a mailstore, and hosts the mailstore on the same server. The following table describes the protocols you can use for voicemail messages, and the security features the protocols implement for voicemail messages:


Protocol: Description

SSL

Uses a secure socket to encrypt usernames, passwords, and voicemail messages.

TCP

Sends usernames, passwords, and voicemail messages in clear text.

TLS

Uses the STARTTLS verb of IMAP to encrypt usernames, passwords, and voicemail messages.


Before You Begin
  • Obtain the hostname or IP address of the mailstore server.
  • If you upgrade from Release 6.x to Release 7.0, Cisco Unified Presence automatically imports the IMAP settings into the Mailstore configuration page.


Restrictions

You must provision mailstore servers before you can add the servers to the voicemail profiles.


Procedure

1. Perform one of the following actions:

If you want to: Action

Add a mailstore

  1. Select Application > Cisco Unified Personal Communicator > Mailstore.
  2. Select Add New.

Update a mailstore

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the Cisco Unified Personal Communicator mailstore configuration settings as described in the table belwo.

Field Description

Name

Specifies the name of the mailstore server.

Description

Provides a general description of the mailstore server.

Hostname / IP Address

Specifies the hostname or IP address of the mailstore server.

Port

Specifies the IMAP port number configured for the server when Cisco Unified Personal Communicator contacts this server:


Default setting: 143

Note: For secure voice messaging with Cisco Unity Connection, use TLS and port 7993. See the Troubleshooting Tips section for more information.

Protocol Type

Specifies the corresponding protocol to use when Cisco Unified Personal Communicator contacts this server:

  • TCP
  • SSL
  • TLS
  • UDP


Default setting: TCP

Note: For secure voice messaging with Cisco Unity Connection, use TLS and port 7993. See the Troubleshooting Tips section for more information.


3. Select Save.


Troubleshooting Tips
Server Protocol Port Number


Cisco Unity Connection

SSL

993

TCP

143

TLS

143 or 7993


Cisco Unity with Exchange

SSL

993

TCP

143

TLS

143


Related Topics


What To Do Next

Configuring Voicemail Profiles


Configuring Voicemail Profiles

You must create voicemail profiles before you can add Cisco Unified Personal Communicator licensed users to profiles. Repeat this procedure for each voicemail profile you want to create.


Before You Begin
  • Configure voicemail server names and addresses.
  • Configure mailstore server names and addresses.


Restrictions

Voicemail server failover and mailstore server failover are not supported in Cisco Unified Personal Communicator Release 7.0(1). Do not specify backup servers in the Voicemail Profile in Cisco Unified Presence Administration.


Procedure

1. Perform one of the following actions:

If you want to: Action

Add a voicemail profile

  1. Select Application > Cisco Unified Personal Communicator > Voicemail Profile.
  2. Select Add New.

Update a voicemail host

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the voicemail profile settings as described in the table below.

Field Description

Name

Specifies the name of the voicemail profile.


Maximum characters: 128

Description

Provides a general description of the voicemail profile.


Maximum characters: 128

Voice Messaging Pilot

(Optional) The voicemail pilot number is the directory number that users dial to access their voice messages. Cisco Unified Communications Manager automatically dials the voice-messaging number when a user press the Message button on their phones. Each pilot number can belong to a different voice-messaging system.


Select one of the following options:

  • Number-Select the voicemail pilot number for the system. This is the same as the number specified from the Voice Mail > Voice Mail Pilot menu, in Cisco Unified Communications Manager Administration.
  • No Voice Mail-Select this option if you do not want to send unanswered incoming calls to voice mail.

Primary Voicemail Server

Specifies the primary voicemail server. From the list box, you can select the voicemail server that you have already defined on the system.

Note: If your primary voicemail server is Cisco Unity, you need to configure the primary voicemail server and a primary mailstore. If your primary voicemail server is Cisco Unity Connection, you do not need to configure a primary voicemail server but you must select a primary mailstore server.

Backup Voicemail Server

(Optional) Specifies the backup voicemail server. From the list box, you can select the voicemail server that you have already defined on the system. You can specify two backup voicemail servers.


If you do not want a backup voicemail server, select None

Primary Mailstore

Specifies the primary mailstore server. From the list box, you can select the mailstore server that you have already defined on the system.

Note: The Primary Mailstore and Backup Mailstore data fields are only enabled if a Cisco Unity server is selected as the primary voicemail server. If a Cisco Unity Connection server is selected as the primary voicemail server, the mailstore fields are inactive.

Backup Mailstore

(Optional) Specifies the backup mailstore server. From the list box, you can select the mailstore servers that you have already defined on the system. You can specify two backup mailstore servers.


If you do not want a backup voicemail server, select None.

Note: The Primary Mailstore and Backup Mailstore data fields are only enabled if a Cisco Unity server is selected as the primary voicemail server. If a Cisco Unity Connection server is selected as the primary voicemail server, the mailstore fields are inactive.

Make this the default Voicemail Profile for the system

(Optional) Check this option if you want new users to be automatically added to the default profile.


Users who are already synchronized to Cisco Unified Presence from Cisco Unified Communications Manager are not added to the default profile. However, any users who are synchronized after the default profile is created are added to the default profile.


3. Select Add Users to Profile.

4. Use the Find and List Users window to find and select users. See the Finding a Network Component topic for instructions.

5. Select Add Selected to add the users to the voicemail profile.

6. Select Close to exit the Find and List Users window.

7. Select Save.


Related Topics

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