Cisco Unified MeetingPlace Express, Release 2.x -- How to Configure the Auto Attend Feature

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The auto attend feature allows users to call into the Cisco Unified MeetingPlace Express system and be automatically placed into a meeting. Even if you have no meetings currently scheduled when you call the system, if the system can identify you, it automatically logs you in.


Note: By default, this feature is disabled. We recommend that you enable it for all users and groups on your system. See the Enabling the Auto Attend Feature for information.


The feature works as follows:

  1. A user calls into the Cisco Unified MeetingPlace Express system.
  2. The system reads the phone number that the user called in from, also called the automatic number ID (ANI), and tries to associate it with all the phone numbers entered in all user profiles.
  3. If the ANI exactly matches the phone number in a user profile, the system checks to see if the caller is invited to any meetings that are currently in progress. The system does not check continuous meetings.
  4. If the caller has been invited to exactly one meeting that is currently in progress, the system puts the caller directly into that meeting.


During this process, the caller is not required to enter anything. (The only exception is if the meeting requires a password or if the caller needs to record his name.) Callers hear the Cisco Unified MeetingPlace Express jingle and greeting prompt when the system answers and then they are automatically placed into the meeting.


If a caller is invited to more than one meeting at this time, the system does not know which meeting the user prefers and only logs the user in to the system. The user can then select the meeting himself.


Contents

About Configuring the Automatic Number ID Table

Before the Cisco Unified MeetingPlace Express system can place a user into a meeting, the system must identify the caller. The phone number from which the user is calling must be defined in either the main phone number or the alternate phone number field in the caller's user profile. The system takes the phone number from which the call is made and checks for a match against every the main and alternate phone number in every user profile. These phone numbers can be entered on either the Edit User Profile page in the End-User Interface or on the User Configuration page in the Administration Center.


The system uses the Auto Attend Translation Configuration table because there are several ways that a user might enter a phone number in the phone number field and there are several ways that an ANI might be received. The system uses the ANI received and then uses the Auto Attend Translation Configuration table to determine which number to look up.


Format of the Phone Number in the User Profile

There are many ways that a phone number can be entered. In this example, a company is using 5-digit extensions and requires callers to enter a 9 to access an outside line. A user with the phone number 902-3456 might enter any of the following in the phone number field:

  • 23456 (the 5-digit extension)
  • 99023456 (the full 7-digit number plus the 9 to get an outside line)
  • 914089023456 (the full 10-digit number that includes area code plus the 9 to get an outside line)

Note: This list is just a sampling of what a user might enter. There are many additional entries that the user could enter.


Format of the ANI

Depending on where the call originated, the ANI might be any of the following:

  • 23456 (if called from within a company that uses 5-digit extensions)
  • 9023456 (if called locally from outside the organization using the full 7-digit number)
  • 4089023456 (if called from outside the organization from another area code)


Auto Attend Rules

The following rules apply to the Auto Attend Translation Configuration table that is on the Auto Attend Translation Configuration page in the Administration Center:

  • If the Digits to Match field is set to 0, the system tries to match the ANI exactly without adding or deleting any digits.
  • If the Digits to Match field is not set to 0, the system only applies the rules where the ANI has the same number of digits as the Digits to Match field. For example, if the caller calls in from 902-3456, the system only applies the rules where the value of the Digits to Match field is 7.
  • If the number of digits in the ANI is less than the number set in the Digits to Match field, the system checks only the rightmost digits. For example, if the caller calls in from extension 2345 and the Digits to Match field is set to 7, the system only looks for matches where the last four digits are 2345.
  • The ANI can vary depending on whether calls are received from internal, external, long distance, or international sources. The value of the Digits to Match field needs to be large enough to preserve uniqueness for ANI matches. We recommend that the value for the Digits to Match field be set to 4 or 5.


Table: Auto Attend Rules contains sample entries and explanations.

Table: Auto Attend Rules
Digits To Match Match String Replace By Description

0

-

-

The system tries to match the ANI exactly without adding or deleting any digits.

5

2

8902

The ANI must have five digits, such as 23456. The system replaces the string "2" with the string "8902" and converts the original ANI of 23456 to 89023456.

5

2

9902

The ANI must have five digits, such as 23456. The system replaces the string "2" with the string "9902" and converts the original ANI of 23456 to 99023456.

5

2

91408902

The ANI must have five digits, such as 23456. The system replaces the string "2" with the string "91408902" and converts the original ANI of 23456 to 914089023456.

7

902

2

The ANI must have seven digits, such as 9023456. The system replaces the string "902" with the string "2" and converts the original ANI of 9023456 to 23456.


This converts a 7-digit number to a 5-digit extension.

7

525

8525

The ANI must have seven digits, such as 5253456. The system replaces the string "525" with the string "8525" and converts the original ANI of 5253456 to 85253456.

10

408902

2

The ANI must have ten digits, such as 4089023456. The system replaces the string "408902" with the string "2" and converts the original ANI of 4089023456 to 23456.


This converts a 10-digit number to a 5-digit extension.

10

408525

8525

The ANI must have ten digits, such as 4085253456. The system replaces the string "408525" with the string "8525" and converts the original ANI of 4085253456 to 85253456.

7

 

9

The ANI must have seven digits, such as 9023456. The system adds the string "9" to the beginning and converts the original ANI of 9023456 to 99023456.


This adds a "9" to a 7-digit number.

7

 

91408

The ANI must have seven digits, such as 9023456. The system adds the string "91408" to the beginning and converts the original ANI of 9023456 to 914089023456.


This adds a "9" and the area code to a 7-digit number.

10

 

91

The ANI must have ten digits, such as 4089023456. The system adds the string "91" to the beginning and converts the original ANI of 4089023456 to 914089023456.


This adds a "9" and a "1" to a 7-digit number.

10

408

9

The ANI must have ten digits, such as 4089023456. The system replaces the string "408" with the string "9" and converts the original ANI of 4089023456 to 99023456.



Enabling the Auto Attend Feature

By default, the auto attend feature is turned off.


Procedure
  1. Log in to Cisco Unified MeetingPlace Express and click Administration.
  2. Click User Configuration > User Group Management (for a group) or User Configuration > User Profile Management (for a user).
  3. Set the Auto attend mode field to Auto-Attend Mtg to enable users to automatically go into a meeting or to Auto-Login to enable users to automatically be logged in to the system the next time they call the system.
  4. Set the Password required field:
    • Yes requires callers to enter their user profile passwords before the system places them into meetings or logs them into the system.
    • No allows callers to join meetings immediately or to log into the system without entering their user profile passwords.
  5. Click Save.


Related Topics


Adding or Editing an Auto Attend Rule

Procedure
  1. Log in to Cisco Unified MeetingPlace Express and click Administration.
  2. Click System Configuration > Call Configuration > Auto Attend Translation Configuration.
  3. To add a new rule, click Add New. To edit an existing rule, click Edit.
  4. Enter values in the fields.
  5. Click Save.


Related Topics


Navigating the Auto Attend Translation Configuration Page

The auto attend feature allows a user to call the system and attend a meeting automatically. The system sees the caller's ANI (Automatic Number Identification), associates it with a user profile, searches time parameters that match the user call, and then automatically connects the caller with the meeting to which they are invited. This page displays the auto attend translation rules for the ANI.


Table: Auto Attend Translation Configuration Page Options describes the options available on this page.


Table: Auto Attend Translation Configuration Page Options
To Do This

Sort by number of digits to match, string to match, or string to replace with

Click the Digits to match, Match string, or Replace by column heading.

Change the alphanumeric sort order to ascending or descending

Click the column heading to change the arrow direction:

  • Down arrow-ascending sort
  • Up arrow-descending sort

Display a shorter or longer list of auto attend translation configurations in one view

At the bottom of the page, in the Rows per page field, select the number of user profiles to display.

Display a different page of auto attend translation configurations

At the bottom of the page, do one of the following:

  • In the Go field, enter the page number to display, and click Go.
  • Click the arrows to page through the list.

Edit an existing auto attend translation configuration

Find the auto attend translation configuration that you want to modify, and click edit in the same row.

Create a new auto attend translation configuration

Click Add New.

Delete one or more auto attend translation configurations

Check the appropriate check boxes in the far left column, then click Delete Selected.

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