Cisco Unified MeetingPlace Express, Release 2.x -- About Internal Support Strategies
As a system administrator, you are responsible for planning and implementing the following levels of support in your organization:
- Decentralized, departmental support. Delegates help a subset of the end-user community with scheduling, rescheduling, and monitoring meetings. Delegates are often administrative assistants.
- Company-wide support. Attendants help the entire end-user community with scheduling, rescheduling, and monitoring meetings. Attendants are typically the personnel that users connect to by pressing zero when they need help during a meeting. Attendants are often the Cisco Unified MeetingPlace Express help desk staff in the company.
- Help desk support. Consider training help desk employees to resolve system-administrator-level problems when you are not available.
When Cisco Unified MeetingPlace Express encounters serious problems, you can configure the system to notify you. A critical part of your internal support strategy requires you to define a set of procedures for handling alarm conditions.