Cisco Unified MeetingPlace, Release 7.0 -- User Does Not Receive E-Mail Notifications

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting



Problem: User does not receive e-mail notifications.

Solution: Check and correct the configuration:

  1. Check and correct the e-mail address in the user profile.
    If the user does not have a Cisco Unified MeetingPlace user profile, make sure that the meeting scheduler entered the correct e-mail address for the user while scheduling the meeting.
  2. Check and correct the e-mail type and format in the user profile:
    If the user does not have a Cisco Unified MeetingPlace user profile, check and correct the e-mail type and format in the guest profile.
  3. Verify that the system is configured to support the selected e-mail type and format.
    For example, if an SMTP option is selected, make sure that the SMTP Server Configuration Page is properly configured.
  4. Verify that the e-mail server (for example, SMTP server or Microsoft Exchange Server) is up and running.
  5. (Microsoft Outlook integration only) Verify that the Cisco Unified MeetingPlace mailbox account on the Microsoft Exchange Server can send and receive e-mail messages.



Solution: Check the logs.

  • On a Release 7.0.2 system, check for any exceptions in the logs at /var/mp/web/rcms.out.
  • On a Release 7.0.1 system:
    • For SMTP e-mail notifications, check for any exceptions in the Cisco Unified MeetingPlace Application Server logs at opt/cisco/meetingplace/web/logs/rcms.out.
    • For Microsoft Outlook notifications, check for errors in the eventlog on the Cisco Unified MeetingPlaceWeb Server.


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