Cisco Unified MeetingPlace, Release 7.0 -- User Cannot Log In

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting




Problem: An end user cannot log in to Cisco Unified MeetingPlace.

Possible Cause: The user profile is inactive or locked, perhaps due to too many failed login attempts.

Solution: For a locally authenticated user, set the user status field in the user profile to Active.



Solution: For an externally authenticated (Directory Service) user, make sure that the user account is active in the "Device Used to Authenticate the Directory Service User" field.



Possible Cause: The password has expired for the externally authenticated (Directory Service) user, whose passwords are stored and maintained on the external authenticating device instead of in the Cisco Unified MeetingPlace database.

Solution: Reset the expired password(s) on the "Device Used to Authenticate the Directory Service User" field.



Possible Cause: The password has expired for the locally authenticated user. The passwords expire after the amount of time specified by the following fields on the Usage Configuration Page:

  • Change user password (days) for logging in from a workstation
  • Change profile password (days) for logging in over the phone


Solution: Reset the expired password(s) by changing the following fields in the user profile:

  • User password and User password confirm for logging in from a workstation
  • Profile password and Profile password confirm for logging in over the phone



Possible Cause: The end user does not exist in the user database. See "Searching for a Specific User Profile" in the Configuring User Profiles and User Groups for Cisco Unified MeetingPlace module.

Solution: Add the end user to the user database. See "Methods for Adding User Profiles" in the Configuring User Profiles and User Groups for Cisco Unified MeetingPlace module.



Possible Cause: The end user did not enter the correct user ID, user password, profile number, or profile password.

Note: The user password is case-sensitive.


Solution: If the user cannot remember the login information, view the user profile to determine the correct user ID and profile number. If necessary, reset the user password and profile password for the user.



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