Cisco Unified MeetingPlace, Release 7.0 -- User Cannot Join a Meeting

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting

Problem: An end user can log in to Cisco Unified MeetingPlace but cannot join a meeting.

Possible Cause: The user entered an invalid meeting ID.

Solution: Have the user verify and enter the correct meeting ID.

Possible Cause: The meeting is scheduled to begin at a different time.

Solution: Have the user verify and join the meeting at the correct time.

Possible Cause: The meeting requires a password. To check, go to the Meeting Details page in the end-user web interface.

Solution: Make sure that the user has the correct password.

Possible Cause: This meeting is only for users with Cisco Unified MeetingPlace profiles. To check, go to the Meeting Details page in the end-user web interface.

Solution: Add a user profile for the user.

Possible Cause: The meeting has reached the configured maximum number of ports per meeting.

Solution: Configure higher numbers for the following fields on the Meeting Configuration Page:

  • Maximum ports per reservationless meeting
  • Maximum ports per scheduled meeting

Possible Cause: (Microsoft Outlook integration only) The user was invited as part of an e-mail distribution list. Because Cisco Unified MeetingPlace for Microsoft Outlook does not expand distribution lists, the individual users on the distribution list are not added to the meeting.

Solution: (Microsoft Outlook integration only) Instruct your users to do one of the following when scheduling meetings:

  • Expand distribution lists before sending invitations.
  • Instead of inviting distribution lists, invite the individual users.

Possible Cause: There are not enough available ports for the meeting.

Solution: The user needs to wait until a port becomes available.

Problem: If you are using Internet Explorer or Firefox and your Cisco Unified MeetingPlace system has SSL enabled, you may encounter problems with the web conferencing meeting room not opening.

Possible Cause: The Internet Explorer browser's Advanced Settings has the option "Check for server certificate revocation" checked and the certificate revocation list that it returned contains obsolete date. That is, the current date is not within the start and end date that the certificate revocation list states as its valid dates. Note that this Internet Explorer setting affects Firefox too.

Solution: Uncheck the option "Check for server certificate revocation", restart Internet Explorer (or Firefox) and try joining your meeting again.

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