Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Test Server Configuration Problems

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting




Error Messages

Error Message: Correct configuration.

Explanation: The IP address or DNS name for Hostname [Homepage] and Hostname [Web Conferencing] are specified correctly.


Error Message: Sorry unable to resolve Homepage IP address/hostname using nslookup.

Explanation: The system is unable to reach the DNS name or IP address that you configured for Hostname [Homepage].

Recommended Action: Complete the following procedure to change your entry for Hostname [Homepage].

  1. Sign in to end-user web interface.
  2. Click Admin > Web Server.
  3. From the "View" section of the page, click the name of the web server that you want to configure.
    This populates the "Edit" section of the page with predefined settings.
  4. Edit the entry for Hostname [Home Page].
  5. Restart all Cisco Unified MeetingPlace Web Conferencing services.

NOTE: When you restart the Web Server, all manual changes made to the registry are lost.


Error Message: Sorry unable to resolve Webconference IP address/hostname using nslookup.

Explanation: The system is unable to reach the DNS name or IP address that you configured for Hostname [Web Conferencing].

Recommended Action: Complete the following procedure to change your entry for Hostname [Web Conferencing].

  1. Sign in to the end-user web interface.
  2. Click Admin > Web Server.
  3. From the "View" section of the page, click the name of the web server that you want to configure.
    This populates the "Edit" section of the page with predefined settings.
  4. Edit the entry for Hostname [Web Conferencing].
  5. Restart all Cisco Unified MeetingPlace Web Conferencing services.

NOTE: When you restart the Web Server, all manual changes made to the registry are lost.


Error Message: Incorrect configuration, might want to switch homepage and webconf IP addresses.

Explanation: It is possible that you switched the IP address or DNS name entries for Hostname [Homepage] and Hostname [Web Conferencing].

Recommended Action: Complete How to Switch the Order of IP Addresses on the Web Server.

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