Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve System Administrator Login Problems

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Main page: Cisco Unified MeetingPlace, Release 7.0

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System Administrator Cannot Log In to Cisco WebEx Site Administration

Problem: A Cisco Unified MeetingPlace system administrator cannot log in to the Cisco WebEx Site Administration.


For example, if the system administrator logs in to the Cisco Unified MeetingPlace Administration Center and clicks one of the Cisco WebEx Site Administration URL links, a "user account update failed" or a "user privilege update failed" error may appear.


Possible Cause: The type of user field in the Cisco Unified MeetingPlace user profile was previously set to end user. After logging in to Cisco WebEx as an end user, the type of user field was changed to system administrator.


Solution: An existing Cisco WebEx site administrator must log in to the Cisco WebEx Site Administration and manually change the Account Type of the user to "site administrator."

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