Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form

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MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments

Problem: MeetingPlace tab does not appear in Microsoft Outlook calendar appointments

Possible Cause: Multiple clients are open, or Microsoft Outlook or the end-user PC was shut down improperly.

Solution: Complete these steps:

  1. Exit all Microsoft Outlook clients.
  2. Check the Task Manager to verify that Microsoft Outlook has shut down.
  3. Reopen Microsoft Outlook.
  4. In Microsoft Outlook, choose File > New > Appointment.
  5. Verify that the MeetingPlace tab appears.


Possible Cause: Cisco Unified MeetingPlace may not be set as the default form.

Solution: In the Administration Center, go to System Configuration > Outlook Plug-In Configuration. Make sure that Make Cisco Unified MeetingPlace form the default appointment form is checked.

Solution: In Microsoft Outlook, choose Tools > Options, then look for the MeetingPlace tab. If the tab is available, then click the MeetingPlace tab, and check Make the MeetingPlace Meeting Schedule Form the Default Scheduling Form for All Meetings.


Possible Cause: An essential component may be disabled.

Solution: In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart Microsoft Outlook.


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MeetingPlace Tab is Blank or Displays an Error Page

Problem: The MeetingPlace tab is blank or displays an error page in Microsoft Outlook calendar appointments.

Possible Cause: The Application Server URL is not correctly configured in the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Solution: Complete these steps:

  1. In Microsoft Outlook, choose Tools > Options.
  2. Click the MeetingPlace tab.
  3. If multiple Cisco Unified MeetingPlace servers appear, then verify that the correct server is labeled as [Default].
  4. Select the [Default] server.
  5. Click Edit.
  6. Verify that the Server URL is correct.
    For example, if you recently enabled or disabled SSL on the Application Server, then you need to modify the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).


Possible Cause: The Cisco Unified MeetingPlace Application Server may be down, or network issues are preventing a connection to the server.

Solution: Check the system status and the network status, and troubleshoot accordingly.


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Login Required Each Time a User Clicks the MeetingPlace Tab

Problem: Each time a user clicks the MeetingPlace tab in Microsoft Outlook calendar appointments, the user is prompted to log in.

Solution: Make sure that the user has the most current version of the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

  1. In Microsoft Outlook, choose File > New > Appointment.
  2. Click the MeetingPlace tab.
  3. Check whether "Upgrade to newer version" appears in the appointment window.
    • If the text does not appear, then the user already has the most current version of the plug-in.
    • Otherwise, click Upgrade to newer version and follow the prompts.


Solution: Make sure that cookies are enabled in the default browser of the user PC. After the initial login to Cisco Unified MeetingPlace, a cookie is saved and used for future logins.


Solution: If your Cisco Unified MeetingPlace system is configured to authenticate users externally, for example through Integrated Windows Authentication or AXL authentication (for Directory Service users), then verify and correct that configuration.


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