Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems with Scheduling Meetings from Microsoft Outlook
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Meetings Are Scheduled on the Internal Server by Default
Problem: All of the meetings a user schedules are on the internal Cisco Unified MeetingPlace Web Server by default. Is it possible to configure the system to automatically schedule meetings on the external Cisco Unified MeetingPlace Web Server by default?
Solution: Log in to the Cisco Unified MeetingPlace Administration Center and change the "Allow Internet Access" parameter to Yes.
Missing Invitees List
Problem: User scheduled a meeting through the Cisco Unified MeetingPlace End-User Interface, but does not see the list of invitees in the meeting notification.
Solution: Log in to the Cisco Unified MeetingPlace Administration Center and change the "Include list of invitees when scheduled from Unified MP Web" parameter on the Edit User Profile page to Yes.
System Configured for SSO Fails to Authenticate
Problem: System is configured to use SSO for authentication to Cisco Unified MeetingPlace. User's machine recently lost network connectivity and now fails to authenticate when the user opens the MeetingPlace tab from within Microsoft Outlook. After the network connection is restored, user is still unable to access the MeetingPlace scheduling page.
Possible Cause: The MeetingPlace tab in Microsoft Outlook is an Internet Explorer window and is therefore using the cached information from the last request for authentication. Since the user was disconnected from the Exchange server during the last request, the attempt fails.
Solution: Close Microsoft Outlook and reopen it once a connection to the Exchange Server has been established.
Login Required Each Time a User Reschedules a Delegate-Scheduled Meeting
Problem: When a user tries to reschedule a meeting that was previously scheduled by a Microsoft Outlook delegate, the user is prompted to log in to Cisco Unified MeetingPlace. This occurs even when the user previously logged in and checked "Remember Me."
Possible Cause: The user and the delegate are using different formats (hostname vs. IP address) for the Cisco Unified MeetingPlace Web Server URL.
Solution: The user can reschedule the meeting after logging in again, but to avoid the repeated logins, complete these steps on the PCs of both the user and the delegate:
- In Microsoft Outlook, choose Tools > Options.
- Click the MeetingPlace tab.
- Select the name of the Cisco Unified MeetingPlace Web Server.
- Click Edit.
- Compare the Server URLs that are configured on the user PC and the delegate PC.
- If one Server URL uses an IP address while the other Server URL uses a hostname, then change the Server URL format of the user to match the Server URL format of the delegate.
Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook
Problem: Cisco Unified MeetingPlace for Microsoft Outlook is on the disabled items list.
Possible Cause: The system may move the integration to the disabled items list if Microsoft Outlook crashes or is closed incorrectly.
Solution: In Microsoft Outlook, choose Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), then select it and click Enable. Then restart Microsoft Outlook.
Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series
Problem: The system displays the following message when a user tries to reschedule the first occurrence of a recurring meeting series that is currently in progress: "Operation is not allowed. Meeting in progress."
The system displays the following message when the user opens this meeting occurrence: "Cannot open this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any open items and try again."
Solution: Wait a few moments and then try to open the item again.
Error Message: Microsoft Outlook is Not Your Default E-Mail Client
Error Message: "Microsoft Outlook is not your default e-mail client."
Solution: Specify the default e-mail client on the user computer by following this procedure.
- Uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook in Add/Remove Programs.
- Open Internet Explorer.
- Choose Tools > Internet Options.
- Click the Programs tab.
- Choose Microsoft Outlook in the E-Mail field.
- Click OK.
- Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.