Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems with PhoneView
Main page: Cisco Unified MeetingPlace, Release 7.0
Up one level: Troubleshooting
Log In Issue
Problem: Logging into the Cisco Unified IP Phone does not work, or I get an error ("user not recognized" or "profile does not exist.")
Solution: See Cannot Log In Through the Phone.
Session Times Out
Problem: My session times out while I am using Cisco Unified MeetingPlace PhoneView on my Cisco Unified IP Phone.
Solution: Press the Services button on your Cisco Unified IP Phone twice. Depending on the model of your phone, this button might be a globe icon or labeled Services.
- "Setting Up PhoneView" in the End User Guide.
Cannot Access In-Session Features
Problem: I have joined the meeting by telephone, but I cannot access in-session features such as the list of current participants or the mute feature.
Possible Cause: You did not sign in to the meeting as a profiled user.
Solution: Hang up and join the meeting again as a profiled user.
Softkey Button Changes
Problem: After I press a softkey on my Cisco IP Communicator or Cisco Unified IP Phone Model 7970 phone, the button changes for a few moments.
Solution: This is normal. The button will return to normal when the system finishes processing your request.