Cisco Unified MeetingPlace, Release 7.0 -- How to Resolve Problems with PhoneView

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Main page: Cisco Unified MeetingPlace, Release 7.0

Up one level: Troubleshooting


Log In Issue

Problem: Logging into the Cisco Unified IP Phone does not work, or I get an error ("user not recognized" or "profile does not exist.")

Solution: See Cannot Log In Through the Phone.

Session Times Out

Problem: My session times out while I am using Cisco Unified MeetingPlace PhoneView on my Cisco Unified IP Phone.

Solution: Press the Services button on your Cisco Unified IP Phone twice. Depending on the model of your phone, this button might be a globe icon or labeled Services.

Related Topics
  • "Setting Up PhoneView" in the End User Guide.

Cannot Access In-Session Features

Problem: I have joined the meeting by telephone, but I cannot access in-session features such as the list of current participants or the mute feature.

Possible Cause: You did not sign in to the meeting as a profiled user.

Solution: Hang up and join the meeting again as a profiled user.

Softkey Button Changes

Problem: After I press a softkey on my Cisco IP Communicator or Cisco Unified IP Phone Model 7970 phone, the button changes for a few moments.

Solution: This is normal. The button will return to normal when the system finishes processing your request.

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